Allstate Insurance | Better Business Bureau® Profile

Sent in a tow bill from my roadside assistance. They called and I gave them my debit card # to put the $100 on they owed me for the tow bill. Either I gave them the last 4 digits of the card wrong or the girl typed it wrong in the system. They sent me a message saying they sent the $100. I IMMEDIATELY responded to them that the last 4 digits were transposed. The claims person told me oh too bad, there’s nothing I can do now. So I am out my $100. I tried calling Allstate several times 4 and 2 to a guy named ***********************, who finally called me and almost called me a liar about the money and wanted to argue with **** called my bank to see if there was an attempt to put the money in my account. They said there is no record of it, and if I needed a letter on their letterhead stating so they would get me one. This *********************** told me he would decide what to do about the money and call me the next day. No call. He was very very rude and I don’t like being called a liar. I understand mistakes happen, either by them, or me or the bank or whomever. However, I don’t like being called a liar and told that I am out my $100.00. I have an excellent credit rating and will change insurance if I have to. I have 4 cars and a house insured by them, if this is the way they conduct business what will they do if something happens to my house or one of my cars in the future?