(Best & Worst) Fred Loya Reviews – ConsumerAffairs

Original review: Dec. 24, 2021

I created an account just to write this and it seems like many others have suffered through similar fates. The scummiest business I have ever had the displeasure of trying to do business with. I was hit by one of their drivers in a minor fender bender that did $500 worth of damage. I got the driver’s info and policy number, contacted this location and they took pictures to send to the adjustor 500+ miles away. I sent along my own pictures and video evidence of the crash to the adjustor and never heard anything. Two months went by and after multiple phone calls, the adjustor finally called me back and said they never received my emails and their driver said their car was never in an accident, despite there being VIDEO PROOF that they hit me, me having all their information, etc.

To make sure they were getting my video, I contacted their general email where they were responded to messages up until I sent them the video, then radio silence. I called this office and sent them the video, where they confirmed on the phone they received the email, and were told to pass it along to the adjustor. Still nothing. Judging by others’ reviews, if you do not drive with them, they will do everything in their power to avoid you and not pay for damages. If you do have insurance through them, they will hook you in with their low premiums but absolutely screw you over with their sky-high deductibles and payout much lower than the damage actually is. I cannot understand how they are allowed to practice in such bad faith. Nothing would make me happier than seeing them shut down for malpractice.

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