Choice Home Warranty vs. First American Home Warranty

Choice Home Warranty holds an F rating from the BBB, while First American Home Warranty holds a B rating from the BBB. There are thousands of online customer reviews between the two providers, but First American Home Warranty has a higher customer rating.

Here’s a sampling of Choice Home Warranty and First American Home Warranty reviews:

Sample Choice Home Warranty customer review

“I signed up six months ago, purchasing a five-year plan. The representative I spoke with gave me a great deal and even gave me 12 months free. Last week, I had an air conditioning problem on an extremely hot day. Choice had a technician out the following morning. They replaced my compressor and had my AC up and running that very evening. I am very happy with the service I’ve received. This is one of the best decisions I’ve ever made.” — Nate R. via BBB

Sample First American Home Warranty customer review

“Company is great and stands by their word. Easy contract to read and understand. Never had a problem. What was insured they came out to fix. Paid $75 for [the] deductible and the service provided was well worth it. Thank you.” — Kentina R. via BBB

It’s important to note that Choice Home Warranty is involved in an  ongoing lawsuit with Arizona’s Attorney General. In 2019, a civil lawsuit was filed against Choice Home Warranty, accusing the company of misleading advertising and making false promises to clients. A company representative provided the following statement when we reached out about the legal matter:

“While we cannot comment on the specifics of pending litigation, Choice Home Warranty remains committed to offering customers fast and simple solutions by providing protection against high repair or replacement costs for properly maintained systems and appliances. As of October 2021, we have approved about 90% of the 1.1 million claims filed this calendar year, and we continue to focus on providing best-in-class service to each customer through a knowledgeable, dedicated team and excellent technicians.”

While consumers should be aware of the lawsuit, Choice is not the only major home warranty company to face legal trouble, as others have settled class-action lawsuits in the last decade. We recommend reading the terms and conditions of your service contract before signing up for a plan to ensure you know exactly what’s covered. We also encourage you to get quotes from a variety of providers so that you can compare your coverage options and pricing.