Credit Cube | Complaints | Better Business Bureau® Profile

Business Response

08/25/2021

The client signed the loan agreement with an original bank account, also verifying it over the phone on 08/17/21. Two hours after the verification process the client contacted our customer support line requesting to update the bank account to the new one and had been explained that we would not be able to issue the funds to the account that is not specified in the application. The client did not request to cancel their loan application at that moment. After the loan application was approved, and a confirmation email was sent to the client, in about an hour after the client contacted our customer support line once again with the same request of updating their bank information, note that the credit request was already sent to process. On 08/18/21 at 11:46 CST, when the funds were already deposited to the originally specified bank account, the client called our customer support line informing us that the bank account, the funds were sent to, is closed. Note, following there were several calls from the client with the statements that account either closed or frozen. By the protocol, if the account the credit was issued to is closed or frozen the bank is usually returning the funds to us within 3 business days, however, by the time being we have not received the funds back which means that the funds had successfully reached the account. Therefore the loan is still considered active. Unfortunately, we are unable to fulfill the desired settlement as the funds were received by the client to the bank account specified and verified in the original Loan Agreement.