Fifth Third Bank Auto Loan Reviews 2022 | Credit Karma

Back in 2014 I got a car loan from this bank, and all was ok, until, something happened and all my scheduled payments got cancelled (not by me) and were never processed. Since I had the payments set up I wasn’t even thinking to check if they were clearing, as I was busy with other things (recently bought a house and was renovating it). As a result I missed 2 or 3 payments, but no one bothered to call me, because supposedly they didn’t have permission to contact me by phone, email and mail, but apparently they did have permission to enter my premises and reposes the car. I literally made over 30 calls to figure out what happened and how I can get the car back, and each time they hung up on me without providing any information. At one point, one of the customer service representatives asked me if there is anyone with me, because she heard voices. I replied that I’m standing in line in the store and she told me that she needs permission from the people around me to talk to me. When I asked if she is serous she said yes and if I don’t comply she will have no choice but to end the call. So I asked again, “do you seriously need permission from a stranger to speak to me about my personal matter?” and she hung up on me. When I called back, the same person answered and she literally denied talking to me a minute earlier, and she hung up on me again. Eventually, I was able to get info how to get my car back. So I paid through Western Union, waited for the bank to process the payment and went to pick up the car all the same day. When we got to the parking lot where the car was held the repo guy who picked up our car previous night told us that all this parking lot was jam-packed with cars financed through 5/3 bank. He himself admitted that he gets 90% of his business from this bank alone. Few months later, I saw a repossession on my credit, so I called the bank and asked if there is a way to remove it. I offered to pay off the loan and in return I asked if they could remove the repo from my credit history. I wasn’t even surprised when even before I finished the sentence I hear NO. The explanation was that their, policy calls for accurate reporting. Wish it also called for reporting how unprofessional and deceitful this bank is. Honestly, even if my life depended on it, I don’t want to have anything to do with this bank ever again, because nothing but trouble can be expected.