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4/5

Just continuing the prior question quick: the ID cards are blank and it makes me worried I didn’t process the changes correctly. I’m worried my current car was removed before the scheduled change, and worried the new car wasn’t actually scheduled.Otherwise, I love Progressive. The agents are always super helpful and straight to the point. When I called last time, the lady I spoke with was super helpful. The live chat today, with the agent Anita, also lived up to my expectation that Progressive is a reputable and supportive company. Anita told me exactly what I needed to do when your site and your app was unclear. You guys are outshining your competitors by a mile- (take it from someone who works for one of your competitors haha)- and it’s a good look for you. Thanks for the excellent service.