Mapfre Insurance Company Reviews and 2022 Customer Ratings

Mapfre operates in 14 states, but it’s best for drivers in Massachusetts, where it offers the widest selection of coverage options, including:

Mapfre Auto Insurance Add-ons

You can get a few add-ons from Mapfre, including rental car coverage, roadside assistance and accident forgiveness. Mapfre also offers an upgrade package called AutoMaster®, which includes add-ons such as the following:

  • Cell phone replacement

  • Digital media device replacement

  • Laptop replacement

  • New car replacement 

  • Waiver of collision deductible

  • Loss of earnings coverage

  • Bail bond benefit

Mapfre partners with repair shops to offer drive-in appraisals, but this service is only available in Massachusetts.

If your car is still drivable after an accident, you can send photos and videos of the damage through Mapfre’s ePICS® program. In many cases, an adjuster can give you an appraisal through email or the ePICS mobile app without scheduling an in-person appointment.

Mapfre Usage-based Car Insurance

Mapfre released MotionSmart℠, its usage-based insurance option, in June 2021. The app is only available to Massachusetts residents.

MotionSmart is similar to other telematics insurance programs, like Progressive’s Snapshot® and Geico’s DriveEasy, in that it collects driving data and gives you an overall score. It collects data such asd:

  • Hard braking

  • Hard cornering

  • Speeding 

  • Phone use

With the app, you can view detailed trip information to see how you can improve and see other family members’ scores on a leaderboard.

To get MotionSmart, you can enroll through an app on your phone. There’s no option to choose a plug-in device or Bluetooth beacon, which other companies sometimes offer.

According to Mapfre’s website, you can save up to 10% depending on your driving score. Compared to discounts from other telematics programs, Mapfe’s MotionSmart discount is on the smaller side.

For example, State Farm’s Drive Safe & Save and USAA’s SafePilot™ can award discounts of up to 30%, and Nationwide’s SmartRide® program can offer discounts of up to 40%. If you’re counting on a telematics insurance discount to save money on your premium, you might want to consider options other than Mapfre.

Mapfre also offers a usage-based program called DriveAdvisor®. It’s similar to MotionSmart, but Mapfre’s website doesn’t disclose a discount range or a coverage area.

Car EZ program

Mapfre makes auto repairs a bit easier for Massachusetts customers with its Car EZ® program. Under the program, certain repair shops partner with Mapfre to provide a higher level of service and convenience. If you go to a Car EZ partner shop, the shop will:

  • Arrange to pick your vehicle up if necessary

  • Coordinate a rental car

  • Guarantee the repairs for as long as you own the car

  • Clean your car thoroughly before returning it

  • Prioritize your repair

  • Take payment directly from Mapfre

Not every repair shop is part of the program. In Suffolk County, where Boston is located, Mapfre lists six Car EZ shops, while there are dozens of standard shops.