Effective Date January 1, 2018 (last updated January 1, 2020)
This Policy describes how we treat personal information. This includes our website. It also applies to our mobile sites and apps, all ordering channels, our social media pages, and your interactions with us offline, including information we obtain through phone or in-person orders. It also describes your choices regarding how we use and disclose your information. By interacting with us on our sites, platforms and locations, you agree to the terms in this Policy.
We will never sell any information we collect from you.
We collect information needed to process your orders and for other purposes, as described below.
We may use this information to deliver communications and services to you, as described below.
Your information may be shared as needed with third parties required to provide services (e.g., credit card processing), as described below.
We collect information from and about you.
We collect contact and profile information. For example, we might collect your name, address, profile preferences and favorites if you register on our site. We might also collect your phone number or email address.
We collect transaction data. For example, we may collect items purchased, amount purchased, transaction date/time and whether you used a discount or promo code when making in-store or online purchases.
We collect payment information. For example, we collect your credit/debit card number, expiration date and security code if you make a purchase.
We collect information you submit or post. For example, we may collect the information you post in a public space on our site. We also collect information when you contact us or complete a survey.
We collect information about your device’s location. For example, we may approximate your location based on your IP address. We may also collect location data through GPS or other similar methods.
We collect information about your interactions and use of our website. For example, we may collect the date/time you access our website, the pages you access and the web site you came from, or visit when you leave. We may also collect information about your interactions with our emails and advertisements.
We collect information about the connectivity and configuration of your device. For example, we may collect data about the type of device you use, the operating system and browser you use, your internet service provider, your device’s regional and language settings, and other similar information. We may also collect your IP address or other device identifiers.
We collect information from social media platforms. For example, when you “Like/Follow” us or share our content on social media platforms, we may collect information about your social media profile. The information we collect is dependent upon your privacy settings with the social network.
We collect information in different ways.
We collect information directly from you. For example, if you register with us, sign up for our emails, enter a promotion or participate in a survey. We also collect information if you contact us. We collect information if you submit orders through our website.
We collect information from you passively. We may use tracking tools like browser cookies and tracking pixels. We collect information about users over time when you use this website.
We get information about you from third parties.For example, our business partners may give us information about you. Social media platforms may also give us information about you.
We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.
We use information as disclosed and described here.
We use information to deliver our products and services to you. We may use your information to complete your order, process your payments and deliver your orders to you. We may also use your information to verify your identity, maintain your account, or personalize your experience.
We use information to respond to your requests or questions. For example, we might use your information to provide customer service and respond to your customer feedback. We may use your information to contact you about your orders or rewards.
We use information to improve our products and services. We may use your information to make our website and products better. We might use your information to debug and repair system errors. We may use your information to customize your experience with us.
We use information for security purposes. We may use information to protect our company, our customers, and our website from malicious or fraudulent activity and prosecute those responsible.
We use information for marketing purposes. For example, we might provide you with information about new products and special offers. We might also use your information to serve you ads about products and offers.
We use information to comply with legal requirements and obligations, or as otherwise permitted by law or as we may notify you.
We may share information with third parties.
We will share information with our affiliates. For example, we share information with our affiliates to complete your orders and process your payments.
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who provide mailing or email services, delivery services, payment processing, and other business purposes.
We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency, investigatory body, or law enforcement requests it. We might share information when we are enforcing our Terms of Service or protecting the security or integrity of our Systems or investigating potential fraud.
We may share information for other reasons we may describe to you.
You have certain choices about how we use your information.
You can review and update your account information. You can correct, update or delete your account information by accessing and making the change within your online account.
You can opt out of receiving marketing communications. To stop receiving our marketing communications, log in to your account and change your settings or follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.
You can control cookies and tracking tools. Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. Options you select are browser and device-specific.
Our website is not intended for children. Our website is meant for adults. We do not knowingly collect or solicit personal information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information without your permission, you can email us and request that your child’s information be corrected or deleted. You can also write to us at the address listed at the end of this Policy.
You may seek an alternative format. Alternative formats of this Privacy Statement are available to individuals with a disability. Please contact firstname.lastname@example.org for assistance.
We use standard security measures. Security of your information is very important to us, and we have put in place reasonable safeguards to preserve the integrity and security of information we collect and share with our service providers. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.
We may link to other sites or apps or have third party services on our platforms we don’t control. If you click on a third party link, you will be taken to platforms we do not control. This Policy does not apply to the privacy practices of those platforms. Read the other companies’ privacy policies carefully. We are not responsible for these third parties.
Feel free to contact us if you have more questions. If you have any questions about this Policy or want to correct or update your information, please contact us at the address on the website.