Top 559 GEICO Renters Insurance Reviews

Original review: March 24, 2021

I have been with Geico with last 5 years. I am satisfied with their product and service although I have never did any claim with them. I took Assurant condo insurance as a group policy. This year my house got damaged due to neighbour’s fire and the real face of Assurant came out. When I reported the incident to them assurant told me they’ll open a claim and it takes 24 hours to open it. Next day when I called the rep told me no claim has been opened. I requested them to open it again and this time they gave a claim number and told a adjuster will be assigned and didn’t gave me any details about my policy what will be covered and told, “Your adjuster will tell you.” During this time I moved to a hotel with my family not sure how much can I spend.

After 3 days the adjuster finally called me and told me about the limits. He told me, “You can stay in hotels and submit bills and he’ll issue a check.” After two week that adjuster stopped responding to my calls and emails. When I reached out to assurant they told, “A new adjuster has been assigned to your case.” When I asked for his information they only gave his name and not his email address or phone number. I never got any communication from assurant about this new adjuster. Almost a month has passed me living in a hotel with family with two kids and this insurance company is also not helping me out. Very bad experience.

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