IMPORTANT NOTICE

PTSB is currently experiencing a significant increase in the volume of applications, phone calls, and emails, causing some delays in our processing and response times. Currently, our processing times are approximately six (6) to eight (8) weeks from the date an application is received in our office for all application types.

If you have not heard from PTSB within eight (8) weeks of submitting your application, please do not hesitate to contact our office regarding the status of your application. Before eight (8) weeks after submitting your application, we will not have processed your application. As a reminder, it is extremely critical that applicants carefully review the application instructions and submit a complete packet; otherwise, the processing times mentioned above may increase.

Lastly, when contacting our office, please be sure only to leave one voicemail or send us one email, as multiple calls and emails slow our response times. Your questions are important to us, and we will do our best to respond as soon as possible. We appreciate your patience and understanding during this time!