About us

Service

Our goal is to let our guests feel as close as possible to our home in Bakhchisaray. We tried to keep service attentive, simple and fast.

We try to make sure that all our guests are fully satisfied with their Musafir visit or online order. Unfortunately, we also sometimes make mistakes. In each such case that we hear about, we try to make sure we find out and fix the problem or try compensate for our guests' negative experience. We are always open to and grateful for feedback and criticism via any channel available to our guests – phone, e-mail, social media comments, ratings, direct feedback to restaurant staff and owners.