American Family Insurance Review August 2022 – NerdWallet

American Family life insurance coverage

American Family offers a variety of term and whole life insurance choices, including:
Simplified term: The application doesn’t require a medical exam, and a term life insurance policy can be issued in 10 business days, which is quick among life insurers. Coverage ranging from $50,000 to $150,000 is available in the following terms:

  • 10 years.

  • 15 years.

  • 20 years.

  • 30 years.

Term: This policy offers more coverage, though you may need to take a medical exam. These policies are also available in 10-, 15-, 20- and 30-year terms, and in some cases can be converted into permanent insurance at the end of the term.

DreamSecure 15 Pay Whole Life: This type of permanent life insurance is fully paid after 15 years but offers coverage throughout your life.

Whole life: This policy features level premiums until age 100 and builds cash value you can borrow against or leave to your heirs.

Whole life for seniors: Available to those between ages 50 and 80, this policy doesn’t require a medical exam and offers $10,000 to $15,000 worth of coverage. It may be a good option if you want to make sure your funeral expenses are covered.

Whole life for children: You can buy permanent life insurance for your child in $25,000, $50,000 or $75,000 amounts. The policy will be paid off in either 10 or 20 years, but they’ll have the coverage throughout their life.

Complaints and customer satisfaction

American Family had fewer than the expected number of complaints to state regulators for life, home and auto insurance for a company of its size, according to three years’ worth of data from the National Association of Insurance Commissioners.
Customer satisfaction ratings for American Family’s home and auto insurance are better than average, according to J.D. Power.

2021 J.D. Power study

American Family ranking

Auto insurance shopping

No. 1 out of 12 companies.

Auto insurance claims satisfaction

No. 7 out of 18 companies.

Home insurance

No. 6 out of 21 companies.

Property claims

No. 6 out of 19 companies.

More about American Family insurance

Website: On the American Family website, you can find an agent, get a quote, pay your bill and report a claim.
Mobile apps: MyAmFam, American Family’s mobile app, lets you manage claims, pay bills, contact your agent, view policy documents, download proof of insurance, get roadside assistance and find an auto or glass repair shop.

American Family also has two apps to monitor driving habits: KnowYourDrive and Teen Safe Driver. These programs allow you to earn discounts on your insurance premiums.
» MORE: American Family renters insurance review

Other insurance from American Family

American Family sells several types of insurance in addition to auto, home and life insurance, including:

  • Renters.

  • Motorcycle.

  • ATV.

  • Umbrella.

  • RV.

  • Flood.

  • Boat.

  • Business.

  • Condo.

  • Ranch and farm.

  • Mobile home.

  • Snowmobile.

  • Classic car.

American Family also offers the following types of insurance through third parties:

  • Travel insurance.

  • Health insurance.

  • Pet insurance.