Bank of America Auto Loan: Reviews & Rates (2022)

Bank of America auto refinance reviews from customers can be found on the company’s main BBB page. The bank holds a nearly 1.1-star rating out of 5.0 from more than 550 reviews on the site. 

The bank has responded to and closed over 6,700 complaints in the last three years. While this may seem like a considerable number, it’s minimal compared to the 67 million users who are enrolled in Bank of America’s financial services.

In the J.D. Power 2021 U.S. Consumer Financing Satisfaction Study℠, the company scored fifth place for customer satisfaction among those who financed luxury vehicles, earning 861 out of a possible 1,000 points. It ranked below average in the same study for financing of mass-market vehicles. The study looks at overall customer satisfaction regarding the application and approval process, billing and payment process and customer service experience for financial institutions.

Our team reached out to Bank of America for a comment on its scores and negative reviews but did not receive a response.

Positive Bank of America reviews

Happy Bank of America customers typically mention the company’s high-quality customer service. Several positive customer reviews also say the company has a great mobile app that’s easy to use to make payments when needed.

Negative Bank of America reviews

While negative reviews are in the majority on the BBB’s website, almost none of them reference Bank of America’s auto refinancing specifically. Common complaints for all of the company’s financial products include frequent issues with disputed charges and overdraft fees not being reimbursed.