Choice Home Warranty Reviews
You can get an idea of the performance of a home warranty company by researching its online reputation. Customers share both positive and negative experiences with CHW.
Some homeowners praise the company for its prompt service, while unexpected claim denials are a common complaint among negative reviews. This Old House readers have also reached out to us about the provider’s vendors failing to properly diagnose issues, and our Reviews Team has received feedback from customers who had trouble getting refunds upon cancellation. Additionally, the BBB currently cites a pattern of consumer complaint regarding charges after cancellation and difficulty obtaining refunds.
Here are a few Choice Home Warranty reviews pulled from the BBB:
“I have used Choice 3 times, perfect service every time.” —Joe A.
“I would most definitely recommend CHW at this point, and will spread the word to my friends and my family. It was the most painless, satisfying experience ever. I was totally pleased with the customer service and the expediency of the company they hired to do the job. I’d give them six stars if I could.” —Shirley C.
“I have purchased the warranty service for my two properties. Almost half claims got declined for various unreasonable excuses. Not recommended!” —Liang H.
We also received feedback from a reader who stated they had issues with the company:
“They refused to pay for repairs on my furnace. I did get my furnace fixed out of my own pocket for $227. CHW would not pay and canceled my policy on 12/02/2020. I pursued a BBB complaint and CHW said I canceled my policy and did not return my calls.” —Lucinda G.