Complete failure from staff, cleanliness, food and management. I saw more staff standing around in groups not working than serving customers. I waited way to long after being sat for the server to address us. The order tickets backed up so bad for the cook they were still attached to the printer and going all the way to the floor. An employee pulled the tickets off the printer and threw them away. Then an employee realized those tickets needed to be cooked and took them out of the trash and put them on the counter where food is prepared. My sandwich sat on the plate ready to be served for 10-15 minutes before it was served to me. Management walked around looking at things with no delegation. Deer in headlights look at times. $73 for two alcoholic drinks and two Cuban sandwiches. Eat here at own risk.