Continuing Education – Michigan Dental Association

Analytics in Practice & by Third-Party Payers

Recorded Webinar

Speaker: Chris Smiley, DDS
Fee: $35/MDA DDS and Staff; $65/Nonmember DDS
CE Credits: 1

Analytics aid in diagnosis, treatment planning, and claims administration. Performance measures can improve workflow and practice efficiency.

Learning objectives:

How to use the provider rating metrics by third-party payers.
Utilize measures to assess practice and team member performance in delivering evidence-based care.
Use of Evidence-based Guidelines to determine delivery of care to address patient needs.
Discover techniques to improve patient appointment systems for preventive and restorative care.
Learn how AI can calibrate providers, chart reviews, and aid in chairside diagnosis.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Office Finances category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Co-Sponsored by MDA Insurance and MDA Services.

About the Speaker … Dr. Chris Smiley is editor and chief of the Journal of the Michigan Dental Association. He is a past chair of the ADA Council on Dental Benefit Programs, where he was a member of the ADA Code Revision Committee that developed and maintained the CDT Code. He is also a past chair of the Dental Quality Alliance, a multistakeholder group that develops performance measures for oral health care. Dr. Smiley has lectured and has published articles on artificial intelligence in dentistry, patient-centered care, evidence-based care, quality improvement in health care, and dental benefit issues.

Charting & Recordkeeping in the Age of Analytics

Recorded Webinar

Speaker: Chris Smiley, DDS
Fee: $35/MDA DDS and Staff; $65/Nonmember DDS
CE Credits: 1

Properly documenting diagnostic information is essential to guide treatment planning and support the decisions made for the provided care. In the age of augmented intelligence and analytics, it is vital to document patient data to best support system metrics.

Learning objectives:

How to use SOAP notes to efficiently organize the recording of patient encounters.
Understand Reporting Diagnosis Coding.
Documenting Patient Risk status.
Recording caries classification.
Utilize imaging documentation.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Risk Management category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Co-Sponsored by MDA Insurance and MDA Services.

Dental Jurisprudence and Ethics

Recorded Webinar

Speaker: Dan Schulte, JD
Fee: $35/MDA DDS and Staff; $65/Nonmember DDS
CE Credits: 1

The course will cover the delegation and supervision of procedures by dentists to dental assistants and hygienists, highlighting recent changes to the Michigan Administrative Code Rules regarding which procedures may be delegated to a registered dental assistant. Also covered will be ethical requirements related to proper delegation and supervision of procedures to dental assistants and hygienists.

Learning Objectives:

Understanding what procedures are legal to delegate to dental assistants and hygienists.
Understanding what level of supervision is required when a procedure is delegated.
Understanding the difference between the legal and ethical requirements applicable to delegation and supervision.

This course counts toward Michigan’s ethics, jurisprudence, and delegation of duties requirement.

Co-Sponsored by MDA Insurance and MDA Services.

About the Speaker … Dan Schulte, JD, is well-known for his knowledge and experience in the area of association law and is primarily responsible for the firm’s representation of the Michigan Dental Association, Michigan State Medical Society, and the Michigan Osteopathic Association. His work related to association law includes the drafting and review of new legislation and the preparation of Amicus Curiae Briefs for filing in Michigan’s Supreme Court and Court of Appeals on a variety of topics affecting health care professionals practicing in Michigan.

Infection Control in Dentistry: Updates in Continuing Education for Michigan

Recorded Webinar

Speaker: Marie T. Fluent, DDS
Fee: $50/person
CE Credits: 1.5

Dental professionals in the state of Michigan are now required to complete at least one hour of continuing education in infection control for license renewal. This webinar will highlight requirements under the new administrative ruling that include CDC infection control guidelines, personal protective equipment requirements, and protocol for sterilization of handpieces.

Learning objectives:

Describe pertinent CDC Guidance documents to ensure safe dental care.
Discuss the importance of handpiece sterilization after use.
Understand PPE requirements for safe clinical care and for other tasks within the dental setting.

This course counts towards Michigan’s Infection Control requirement.

Co-sponsored by MDA Insurance and MDA Services.

About the Speaker … Dr. Marie T. Fluent is a graduate of the University of Michigan School of Dentistry. Her dental career spans 35 years and includes roles as an associate dentist and practice owner, infection control coordinator, office manager, and dental assistant. She has extensive experience and expertise as a dental infection control clinical instructor, educator, speaker, author, and consultant. Dr. Fluent is deeply committed to improving dental infection control and patient safety and has educated thousands of dental professionals and students nationally and internationally. She has also written numerous peer-reviewed articles on infection control in the dental setting, OSHA compliance, and responsible antibiotic prescribing. She serves as education consultant for the Organization for Safety, Asepsis, and Prevention.

Myofascial Sources of Pain

Recorded Webinar

Speaker: Seena Patel, DMD
Fee: $50/MDA DDS; $50/Staff; $75/Non-member DDS
CE Credits: 1

Myofascial pain is a common source of musculoskeletal pain affecting the jaws and neck. It can lead to chronic, debilitating pain that also manifests as unexplained tooth pain, earaches, and headaches. This course will review the musculoskeletal sources of orofacial pain, namely myofascial pain. Specifically, this session will cover the etiology, pathogenesis, diagnosis, and management of myofascial pain of the head and neck. Dentists will learn how to identify a patient with myofascial pain, identify myofascial trigger points, and manage the patient’s symptoms.

Learning Objectives:

Describe the pathophysiology of myofascial pain.
Identify patients with masticatory and cervical myofascial pain.
Describe the referral patterns of myofascial trigger points in the jaws, head, and neck.
Describe how to perform a musculoskeletal examination for the head and neck.
Explain treatment protocols for myofascial pain.

This course counts toward the Michigan Board of Dentistry’s pain management requirement.

About the Speaker … Dr. Seena Patel currently serves as the Associate Director of Oral Medicine and Assistant Professor at the Arizona School of Dentistry & Oral Health at A.T. Still University. She is also an associate at Southwest Orofacial Group in Phoenix, Arizona, limiting her practice to orofacial pain, oral medicine, and dental sleep medicine since 2012. She is a Diplomate of the American Board of Orofacial Pain and the American Board of Oral Medicine. Dr. Patel simultaneously earned her dental and master’s in public health degrees from the Arizona School of Dentistry & Oral Health in 2010 and completed her residency in both orofacial pain and oral medicine at the Herman Ostrow School of Dentistry at the University of Southern California in 2012. Her educational interests are in myofascial pain, neuropathic pain, oral mucosal diseases, management of obstructive sleep apnea with mandibular advancement devices, and the dental management of medically complex patients. Dr. Patel maintains her membership in the American Academy of Orofacial Pain, and American Academy of Oral Medicine, Central Arizona Dental Society, Arizona Dental Association, American Dental Association and American Dental Education Association.

Maximizing Efficiencies in the Post-COVID Era

Recorded Webinar

Speaker: Patrick Houlihan, DDS
Fee: $50/MDA DDS and Staff; $75/Non-Members
CE Credits: 2

This course is designed to provide the doctors and their management teams a plan to develop a “Practice Dashboard,” so that they can track their progress towards their practice goals and any point in time. In today’s competitive practice environment, we spend precious little time in evaluating our progress in the practice. This course will aid in the process of practice growth and improvement.

Learning objectives:

Understand what can actually be measured in a dental practice.
Understand that not everything should be measured.
Be aware of and how to measure factors in a dental practice.
Develop a customized list of factors that should be measured in their practices in order to achieve their individual goals.

This course counts toward the Certified Dental Business Professional program.
Earn 2 credits in the Finance category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … Dr. Patrick W. Houlihan has been in private dental practice since 1983. He has been active in dental consulting for the past 18 years and is currently affiliated with Peak Practice Transitions. In addition, Dr. Houlihan is also the deputy director for the MDA’s Forensic Dental Identification Team that is responsible for human identifications in the event of a mass casualty situation. He also is a guest lecturer at the University of Detroit Mercy School of Dentistry and has authored several articles about dental transitions.

Hottest HR Topics of 2021

Recorded Webinar

Speaker: Brandy Ryan, MBA, PHR, SHRM-CP
Fee: $35/MDA DDS and Staff; $65/Non-Members
CE Credits: 1

2020 was one of the toughest years for many of us. Every week brought a new challenge for you and your team. What human resource issues keep you up at night? This course will answer all your questions about the hottest HR issues in the dental profession today.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … Brandy Ryan is a certified HR professional through both the HR Certification Institute® and the Society of Human Resource Management®. Ryan is the MDA director of human resources and is also a Certified Everything DiSC® Trainer at Everything DiSC®: A Wiley Brand. She began her career as a certified dental assistant before completing her Bachelor’s degree in business administration, human resource management. The combination of firsthand dental office experience, more than 12 years of Human Resource management experience, and being a certified DiSC® trainer has contributed to Ryan’s ability to create effective teams, support management, enforce policy and procedure development, and enhance communication among teams.

HIPAA Compliance and Enforcement

Recorded Webinar

Speaker: Jennifer Cosey
Fee: $50/MDA DDS and Staff; $75/Non-Members
CE Credits: 2

This Eagle Associates HIPAA seminar will provide guidance for health care professionals regarding current issues relating to HIPAA compliance.

Learning objectives:

Hazard Communication
TB Infection Control
Exposure Control
Emergency Preparedness
Administrative Policies
Waste Management
Infectious Disease Preparedness (COVID-19 and Influenza)
Ergonomics
Workplace Violence and Harassment

This course counts toward the Certified Dental Business Professional program.
Earn 2 credits in the OSHA/HIPAA/OIG. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … As president of Eagle Associates Inc., Jennifer Cosey has 28 years of experience providing compliance assistance with OSHA, HIPAA, CLIA, and OIG. She graduated from the University of Michigan with a Bachelor of Arts degree in 1992 and joined Eagle Associates later that same year.

Scheduling in the New Normal

Recorded Webinar

Speaker: Patrick Houlihan, DDS
Fee: $35/MDA DDS and Staff; $65/Non-Members
CE Credits: 1

After a turbulent 2020 year in dentistry, learn how to schedule for practice, personal, and financial success in this era of the “new normal.” Learn scheduling techniques to not only protect patients and staff but at the same time insure financial health, high staff morale, and practice growth.

Learning objectives:

Understand the importance of scheduling.
Understand why a full schedule is not necessarily a good schedule.
Scheduling is both an “art” and a “science.”
Know what factors to consider when developing a customized schedule.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Finance category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

OSHA Compliance Review and COVID-19 Updates

Recorded Webinar

Speaker: Jennifer Cosey
Fee: $50/MDA DDS and Staff; $75/Non-Members
CE Credits: 2

This Eagle Associates OSHA seminar will provide guidance for health care professionals regarding current issues relating to OSHA compliance.

Learning objectives:

Hazard communication.
Exposure control.
Administrative policies.
Emergency action.

This course counts toward the Certified Dental Business Professional program.
Earn 2 credits in the OSHA/HIPAA/OIG category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Understanding CDT Codes

Recorded Webinar

Speaker: Christopher Smiley, DDS
Fee: $49/DDS; $29/Staff
CE Credits: 1

Coding the right way will help assure practice success and avoid clerical errors that could be interpreted as abusive in a payer audit. This program will address the CDT Code; its nomenclatures and descriptors; the need to code for what you do; how to properly report care to third party payers; new codes for 2021; and how you can help shape the Code to address gaps you have found. Learn to code the right way to assure success and profitability!

Learning objectives:

Address new codes and revisions for 2021.
Describe the meaning of key fields on a claim form.
Discover how the code is developed and how to submit suggestions to address gaps in the code.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Insurance Benefits/Coding category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … Dr. Chris Smiley is a past chair of the ADA Council on Dental Benefit Programs, where he was a member of the ADA Code Revision Committee that developed and maintained the CDT Code. He is also a past chair of the Dental Quality Alliance. Chris has lectured and has published articles on patient-centered care, evidence-based care, quality improvement in health care, and dental benefit issues. Additionally, Dr. Smiley served as chair of the ADA’s Evidence-Based Dentistry Expert panel on Management of Periodontal Disease and was the lead author of the systematic review and clinical guidelines published in JADA. He is a past moderator of the ADA EBD Champions Conference. He recently represented dentistry on an expert panel for the Santa Fe Group’s webinar “Why Oral Health Collaboration is Essential to Overall Health Outcomes.” Dr. Smiley is currently editor of the Michigan Dental Association.

The Opioid Epidemic

Recorded Webinar

Speaker: Vincent Benivegna, DDS
Fee: $50/MDA DDS and Staff; $75/Non-Members
CE Credits: 1

Persistent opioid use after dental and surgical care is common. All practitioners should consider opioid best practices for the sake of optimal pain care for their patients.

Learning objectives:

Understand how to counsel patients on the effects and risks associated with using opioids and other controlled substances.
Review state and federal laws regarding prescribing and dispensing controlled substances.
Discover alternate treatments for pain management.
Learn when to use opioids and other controlled substances.
How to utilize the Michigan Automated Prescription System.

This course Michigan Board of Dentistry’s pain management requirement and meets the one-time training requirement to renew the controlled substance pharmacy license for dentists.

About the Speaker … Dr. Vince Benivegna is a partner in Mid-Michigan Oral Surgery, with offices in East Lansing, Grand Ledge, and Charlotte, Mich. He is a graduate of the University of Michigan School of Dentistry and completed the Oral Maxillofacial program at Henry Ford Hospital in Detroit. He currently serves on the state of Michigan’s Prescription Drug and Opioid Abuse Commission where he is responsible for recommending additions and changes to Michigan law regarding prescribing, use, and disposal of opioid medication, as well as policy and regulatory recommendations.

New Controlled Substance License Requirement

Beginning with the first license renewal cycle after Sept. 1, 2019, anyone holding a controlled substance license will be required to complete a one-time training in opioids and controlled substances awareness. Additional resources are listed below.

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How to Fire Someone the Right Way

Recorded Webinar

Speaker: Brandy Ryan, MBA, PHR, SHRM-CP
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

How to terminate an employee is one of the most-asked questions received annually by the MDA human resources staff. Many factors contribute to the stress of terminating an employee and because the process can be so overwhelming, many employers put off the termination hoping the problem will just get better. In reality, when problems go unaddressed, they generally get worse leading to declining morale and decreased productivity that spreads throughout the office. In this training you will understand the best practices for progressive discipline and termination. This training will also cover the importance of documentation and how to avoid mistakes while terminating an employee.

Learning Objectives:

What does “at will” really means?
Documentation.
Progressive Discipline.
What documentation you’ll need if you’re taken to court.
Who is in the room and how to structure that meeting.
What should you say and not say when terminating an employee?
What is a protected class?
What do you say to the staff and patients after the employee has been terminated?

This course counts toward the Certified Dental Business Professional program. Earn one credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Common HIPAA Mistakes and How to Avoid Them

Recorded Webinar Cosey

Speaker: Jennifer Cosey
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

This webinar will identify common HIPAA compliance missteps and provide guidance on how to prevent them in your practice. We will examine the following:

Lack of sanctions.
Social media gaffes.
Failures regarding Business Associate relationships.
Violating a patient’s right of access.
Security Risk Analysis gaps.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the OSHA/HIPAA/OIG category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the speaker … As president of Eagle Associates Inc., Jennifer Cosey has 28 years of experience providing compliance assistance with OSHA, HIPAA, CLIA, and OIG. She graduated from the University of Michigan with a Bachelor of Arts degree in 1992 and joined Eagle Associates later that same year.

Sleep Related Breathing Disorders

Recorded Webinar Patel Mayoor

Speaker: Mayoor Patel, DDS, MS
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 2

Dentists and dental hygienists play an integral role in identifying potential patients with a sleep breathing disorder. Together, dentists and dental hygienists are well-positioned to also identify patients at a greater risk for an SBD.

In fact, after a 2015 resolution called for action, the House of Delegates approved an American Dental Association policy statement that addressed dentistry’s role in sleep-related breathing disorders. The statement outlines the role of dentists in treating these disorders, including assessing a patient’s risk, referring patients to appropriate physicians, evaluating the appropriateness of oral appliance therapy, and more.

However, the lack of understanding of what some of the intraoral and extraoral signs are prevented us from clearly identifying these patients. Getting patients educated, diagnosed, and, if necessary, managed with continuous positive airway pressure or oral appliance therapy can help in preventing other comorbidities that are associated with SBD.

Learning objectives:

Screening for obstructive sleep apnea in your dental practice.
Understanding dental sleep examination and appointment workflows.
Identifying and understanding oral appliance mechanics.

About the speaker … Dr. Mayoor Patel received his dental degree from the University of Tennessee in 1994 and then went on to complete a one-year residency in Advanced Education in General Dentistry. He also earned a Masters in Science from Tufts University in 2011. Additionally, Dr. Patel served as an adjunct clinical instructor at the Craniofacial Pain Center at Tufts Dental School from 2011-2014 and presently again. He also serves as Adjunct Clinical Instructor in the Department of Oral Health and Diagnostic Sciences at the Augusta University, College of Dental Medicine in Augusta, Ga. (formerly Medical College of Georgia). He is one of five dental professionals in Georgia to be board certified in Dental Sleep Medicine. Additionally, Dr. Patel is the only dental practitioner in the country to be triple-boarded in Craniofacial Pain, Dental Sleep Medicine and a Registered Polysomographic Technologist.

Caring for Patients in Pain

Recorded Webinar Patel Mayoor

Speaker: Mayoor Patel, DDS, MS
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 2

If a patient is experiencing pain on one side of the face, it may be caused by a temporomandibular disorder. This is especially true if it involves the patient’s chewing muscles. TMDs are part of a group of disabling conditions that are characterized by dysfunctions in the jaw muscles and/or the temporomandibular joint. To add to that, chronic orofacial pain is also a typical feature of TMD. Muscles of the face can also cause unexplained toothaches that lead to unnecessary dental treatment.

This is where dentistry comes into play. These conditions are often misdiagnosed or overlooked, but as a dentist you can step in and provide the guidance, diagnosis, and resources your patients need to live pain-free or with minimal discomfort. As a dentist, you can successfully treat patients’ pain, but it is important to properly understand TMDs, what to look for, and how to provide treatment, such as with oral appliance therapy.

Learning objectives:</p

Taking a pain history and what it means.
Understanding how to diagnose common TMJ disorders.
Identifying and understanding common orofacial pain symptoms.

This course counts toward the Michigan Board of Dentistry’s pain management requirement.

Clinical and Radiographic Update on Head and Neck Neoplasms

Recorded Webinar Dr. Aftab Macksood and Dr. Juliana Hukill J

Speaker: Macksood Aftab, DO, MHA, ALM, CAQ; Julianna Hukill, DDS, MS
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 1

This webinar is a collaborative effort featuring Dr. Macksood Aftab, chair of the Department of Radiology at Ascension Genesys Hospital, and Dr. Julianna Hukill, a private practice oral surgeon in Grand Blanc. Together they will share their knowledge and clinical expertise in their respective areas. Ample time will be saved for Q&A at the conclusion of the presentations.

Learning objectives:

Head and neck anatomy related to the oral cavity on cross sectional imaging.
Relevant neoplasms, including appearance and staging of oropharyngeal cancer will be studied.
Radiographic manifestation of advanced dental infections including sinus and salivary gland disease will be presented.
Clinical aspects of various treatment pathways for such head and neck tumors and lesions as viewed by the oral surgeon.

Roll Out the Red Carpet

Recorded Webinar

Speaker: Carrie Jameson Webber
Cost: $50/MDA Members and Staff; $75/Non-member Dentists
CE Credits: 2

The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, discussion on the team approach to service, and the importance of effective communication skills.

Learning objectives:

Identify five “hot spots” for customer service in each practice.
Recognize the impact each role in the practice serves in the patient relationship.
Deliver exceptional customer service throughout each practice.

This course counts toward the Certified Dental Business Professional program.
Earn two credits in the Customer Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the speaker … Carrie Webber is chief communications officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. She creates customer service and business development opportunities as well as internal and external marketing initiatives and social media strategies to effectively communicate the Jameson message to the dental profession. She is also a contributing author to several publications and blogs on the topics of marketing, customer service and business development as well as a popular speaker at dental meetings nationwide. Webber is also a member of the Speaking Consulting Network and was named a Leader in CE by Dentistry Today in 2019.

Let’s Get Social

Recorded Webinar

Speaker: Carrie Jameson Webber
Cost: $50/MDA Members and Staff; $75/Non-member Dentists
CE Credits: 2

Social media seems to be the new “it” marketing medium. In reality, social media is a fundamental shift in the way people communicate, taking existing patient referrals to a whole new level. And if you are not part of the conversation, you will find your practice left out in the cold. Start communicating today with your patients in a way that is engaging, fun, and valuable.

Learning objectives:

How to implement social media into your practice, existing marketing, and digital tools.
Tips on content creation for social media.
How to announce to the world that you are part of social media.
How to measure and monitor the effectiveness of your social media strategy.

This course counts toward the Dental Business Professional program.
Earn two credits in the Marketing/Social Media category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Answer 12 Most Difficult Questions Patients Ask

Recorded Webinar

Speaker: Dr. Richard Madow
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

Difficult questions from patients can drive you nuts! But what’s worse is when you don’t have a really good answer! And here’s the thing: a “good answer” doesn’t just satisfy the patient. It doesn’t just get you out of a sticky situation. A good answer to a difficult patient question actually drives that patient towards treatment!

Yes — a practice that is truly “calibrated” will generate more referrals, have higher treatment acceptance, a happier team, and MORE REVENUE! Here are some of the difficult patient questions that will be covered in this brand-new course:

Why didn’t my last dentist tell me I needed this?
How long will this crown last?
Why won’t insurance cover this?
Can’t I just get a regular cleaning? (patient has perio disease)
Why didn’t this hurt before YOU did the filling?
And many more!

One of the simplest yet most effective “tweaks” you can make in your practice is learning how to answer the most difficult and frustrating questions that patients ask, and in this brand-new seminar we’ll be showing you exactly how to do it in a simple step-by-step manner!

About the speaker … In 1989, Dr. Richard Madow and Dr. David Madow founded The Madow Center for Dental Practice Success with the goal of helping their fellow dentists achieve success and happiness in their practices. Having been named “Leaders in Dental Consulting” by Dentistry Today for many years running, their seminars, publications, and articles are some of the most popular in the dental profession. Dentists and teams all across the country have counted on Madow Success Coaching, a one-on-one opportunity to gain truly individualized advice leading to practice growth, higher revenues and income, and increased enjoyment of dentistry.

Drugs, Labs, Clinical Practice

Recorded Webinar

Speaker: Maureen Munnelly Perry, DDS, MPA, MAEd
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 2

This webinar presents an evidence-based approach to answering questions about INR, GFR, CTX, bisphosphonates, and a thorough review of the most common lab tests.

Learning Objectives:

Identify tests that are useful in predicting treatment outcomes.
Interpret the most common lab results relevant to clinical practice.
Implement the use of lab tests in clinical practice.

About the speaker … Maureen Munnelly Perry, DDS, MPA, MAEd, is a professor of special care dentistry and the director of the Center for Advanced Oral Health at ATSU-ASDOH, Mesa, Arizona. She received her Bachelor’s degree from Adelphi University and her DDS from New York University College of Dentistry. Following a general practice residency at Staten Island University Hospital, Dr. Perry completed a two-year New York State Consortium of Medical Education in Developmental Disabilities Fellowship in Special Care Dentistry. She received her Master’s degree in public administration with a concentration in healthcare administration from Long Island University. Dr. Perry also received an MA in education from the Benerd School of Education of the University of the Pacific. Dr. Perry is a fellow of the Academy of Dentistry for Persons with Disabilities and is a Diplomate of the American Board of Special Care Dentistry. She is a past president of the Special Care Dental Association and serves as the United States council member for the International Association for Disability & Oral Health.

Jumping into the Deep End of Special Care Dentistry

Recorded Webinar

Speaker: Maureen Munnelly Perry, DDS, MPA, MAEd
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 2
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This webinar presents a discussion of the clinical relevance of the new high blood pressure guidelines and the social and historical context of developmental disabilities in America and an overview of the current barriers to care. Also included is a review of the major disabilities along with some treatment planning tips.

Learning Objectives:

Explain barriers to care for people with developmental disabilities.

The Five Factors that will Determine Your Post COVID-19 Success or Failure!

Recorded Webinar Dr. Patrick Houlihan

Speaker: Patrick Houlihan, DDS
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

In this one-hour webinar you’ll learn the areas you must focus your energy and effort on to ensure success in the post-COVID-19 environment. Learn the techniques and strategies to “win” back your existing patients and staff along with inviting an influx of new patients.

Learning objectives:

Learn how to convey your care and concern about your staff’s well-being while still serving the patients that make up your practice.
Learn what you and your staff should say to patient’s questions when asked about the precautions you are taking to ensure patient safety.
Learn scheduling strategies and techniques that will allow you to not only abide by Covid-19 limiting strategies but to remain profitable as well.
Learn how to handle staff attrition that may occur due to Covid-19.
Learn how to approach the current economic climate from a realistic perspective while maintaining profitability.

About the speaker … Dr. Patrick W. Houlihan has been in private dental practice since 1983. He has been active in dental consulting for the past 18 years and is currently affiliated with Peak Practice Transitions. In addition, Dr. Houlihan is also the deputy director for the MDA’s Forensic Dental Identification Team that is responsible for human identifications in the event of a mass casualty situation. He also is a guest lecturer at the University of Detroit Mercy School of Dentistry and has authored several articles about dental transitions, most recently in the February 2019 MDA Journal on the very topic of office efficiencies.

Demystifying Oral Pathology for Person-Centric Care

Recorded Webinar danciu20

Speaker: Theodora Danciu, DMD, DMSc
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 1

This webinar is designed for general dentists, dental hygienists, and dental specialists and consists of a 50-minute presentation of clinical cases focusing on pathology of interest to oral health care providers with an emphasis on premalignant lesions and cancer.

Learning objectives:

Develop a focused differential diagnosis for ulcerative and immune-mediated conditions of the oral cavity.
Identify management strategies for ulcerative and immune-mediated conditions of the oral cavity including when to biopsy a lesion and when an interdisciplinary approach is required.
Discuss clinical findings and management options for patients with pre-malignant and malignant lesions of the oral cavity.
Discuss the latest treatment guidelines for oral cancer.

About the speaker … Dr. Theodora Danciu is a board-certified oral and maxillofacial pathologist and Clinical Associate Professor in the Department of Periodontics and Oral Medicine at University of Michigan School of Dentistry. She received her DMD, DMSc in oral biology and specialty training at Harvard School of Dental Medicine. She continued her training as a post-doctoral fellow in cellular and molecular biology and served as Instructor in the Department of Developmental Biology at Harvard University before joining the University of Michigan in 2007. Dr. Danciu is the director of the Oral and Maxillofacial Pathology Biopsy Service and also maintains an active clinical practice providing histopathological interpretation and diagnoses in addition to managing patients with complex mucosal diseases.

Feeling Good about Treating Adults with Special Needs: Providing Care in the General Office

Recorded Webinar ljohnson20

Speaker: Lauren Johnson, DDS
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 1

As our population continues to age, an increasing number of patients will develop cognitive and physical deficits, while many people in our communities are already living with these conditions. The purpose of this course is to familiarize dental professionals with needs of adults with cognitive and physical impairment-whether caused from developmental, trauma, or progressive conditions, and safely and confidently continue treating patients in their offices.

Learning objectives:

Review issues of guardianship, durable power of attorney, and patient advocates, including competency and capacity evaluation referrals
Learn what to ask about during a health history review
Learn to safely treat these patients in your office
Determine goals of treatment and discuss treatment modifications, including options for sedation
Identify considerations for dental prognosis and patient’s overall monitoring needs

About the speaker … Dr. Lauren Johnson is a general dentist practicing in public health in Muskegon, Mich. Her background is diverse, having practiced in academics, public health, hospital setting, and private practice. She earned her DDS at the University of Michigan, completed a General Practice Residency at the Veterans Affairs Hospital in Ann Arbor, Mich., and an oral surgery clinical teaching fellowship at the University of Michigan in the Department of Oral Surgery/Hospital Dentistry. She volunteers as an adjunct clinical instructor with the University of Michigan, and has served on missions in Uganda and Cuba.

Management of Endodontic Emergencies

Recorded Webinar zuroff20

Speaker: Michael Zuroff, DDS
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 1

This webinar will review the basic biology of endodontic disease and the diagnosis and treatment protocols for the different types of endodontic emergencies.

Learning objectives:

Understand the biologic rationale for the diagnosis and treatment of endodontics emergencies.
Learn to diagnose endodontic disease and the different types of endodontics emergencies.
Be able to understand the rationale for treatment protocols for endodontics emergencies.

About the speaker … Dr. Michael Zuroff graduated from University of Detroit School of Dentistry. He completed one year of general practice residency at Sinai Hospital in Detroit before attending New York University for his post-graduate training in endodontics. He was awarded for his post grad research at the American Association of Endodontics annual session in 1995 and has been published in the Journal of Endodontics. Dr. Zuroff is also a graduate and fellow at the Misch Implant Institute and has a special interest in bone grafting and implant surgery. He has lectured extensively on endodontics as well as implants.

The (Medical) Scaries: How to Approach Significant Medical Co-Morbidities in Your Practice

Recorded Webinar ljohnson20

Speaker: Lauren Johnson, DDS
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 1

The purpose of this course is to familiarize dental professionals with significant systemic conditions that can be present in their patient populations, and learn how to continue treating these patients safely. By the conclusion of the course, attendees will have knowledge of significant medical co-morbidities, and be able to confidently continue treating patients in their offices.

Learning objectives:

Review significant medical co-morbidities that can arise in patients in your practice.
Learn to confidently communicate with medical providers and specialists.
Learn to safely treat these patients in your office.
Determine goals of overall treatment.
Discuss treatment modifications to consider.
Understanding documentation of adverse events.

About the speaker … Lauren N. Johnson, DDS is a general dentist practicing in public health in Muskegon, Michigan. Her background is diverse, having practiced in academics, public health, hospital setting, and private practice. She earned her DDS at the University of Michigan, completed a General Practice Residency at the Veterans Affairs Hospital in Ann Arbor, Michigan, and an oral surgery clinical teaching fellowship at the University of Michigan in the Department of Oral Surgery/Hospital Dentistry. She volunteers as an adjunct clinical instructor with the University of Michigan, and has served on missions in Uganda and Cuba.

Managing Toxic Behaviors

Recorded Webinar schafer19

Speaker: Jodi Schafer, SPHR, SHRM-SCP
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

Many leaders will tell you that they spend 80% of their time on 20% of their people. In other words, they spend a bulk of their day cleaning up messes caused by a very small percentage of their workforce. Issues include poor performance, failure to follow work rules and of course, toxic behaviors. Uncovering the root cause of toxic behaviors can be tricky and learning to manage the negativity takes a bit of finesse and a lot of will power. Join us for this 60-minute webinar program to learn how to effectively address and reduce toxic behaviors occurring your workplace so that you can spend more time on the things (and people) that matter.

Learning objectives:

Identifying the root cause of toxic behaviors.
Understanding how personality differences affect workforce dynamics.
Using questions to gain accountability and responsibility for change.
The Do’s and Don’ts of addressing a behavior problem.
Tips for reducing relapse and increasing the overall workplace culture.

About the Speaker … Jodi Schafer is owner of Human Resource Management Service, LLC. Her “Staff Matters” column appears monthly in the MDA Journal.

Fundamentals of Supervision

Recorded Webinar schafer19

Speaker: Jodi Schafer, SPHR, SHRM-SCP
Fee: $35/MDA Members and Staff; $65Non-Members
CE Credits: 1

Dentists and Office Managers often find themselves in a leadership role with little to no formal management or leadership training. This can lead to frustrating mistakes that can end up costing your practice a lot of time and money. This 60-minute webinar introduces some of the fundamental skills needed to effectively supervise your team, allowing you to reset your focus and improve the overall results of your team in the process.

Learning objective:

Leader’s Role in Employee Engagement.
Communication and Coaching.
Performance Assessment and Development.
Situational Leadership.

About the Speaker … Jodi Schafer is owner of Human Resource Management Service, LLC. Her “Staff Matters” column appears monthly in the MDA Journal.

Recorded Webinar

Skyrocket Your Customer Service with New Communication Strategies: (Part 1)

Speaker: Thomas Lambert, DDS
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

Customer service begins and ends with positive communication. In this course Dr. Thomas Lambert will prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.

Learning objectives:

Scripting an inviting greeting for the patient on the phone!
Verbal strategies to guide your patient to their very best first appointment!
Streamlining patient communications with emails, texting and online health history!
Satisfying angry patients and protecting your online reputation.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Customer Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.

Recorded Webinar

Skyrocket Your Customer Service with New Communication Strategies (Part 2)

Speaker: Thomas Lambert, DDS
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

Customer service begins and ends with positive communication. In this course Dr. Lambert with prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.

Learning objectives:

Time management strategies to reduce stress in your office.
Reduce accounts receivable and billings with time of service payment strategies.
Divorced parents-smoothing the child’s journey with proper parental consent.
The morning huddle — the key to being prepared, organized and ready.

Recorded Webinar

Review of Current Updates on Oral Cancer Screening Recommendations from the ADA

Speaker: Charlotte Cortis, DDS
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 1

This course will go over the screening and monitoring of potential malignant lesions as well as importance of early detection through the recommended flow chart from the ADA October 2017. Links will be provided for participants to obtain these guidelines directly from the ADA for office use. Review of most common patient symptoms related to oral cancer, both non-HPV and positive HPV. Patient questions regarding medical history that are key in screening for oral cancer will be reviewed.

Learning objectives:

The importance of early detection of potential malignant disorders of the oral cavity.
Health history questions of importance in early detection of potential malignant disorders of the oral cavity.
Review of patient symptoms related to potential malignant disorders of the oral cavity.
To review the clinical pathways for screening, monitoring and referring potential malignant disorders of the oral cavity.

About the Speaker … Charlotte Cortis Is a 1993 graduate of The University of Detroit with the past 25 years in private practice, mostly, in Lansing, Mich. She has focused her professional growth and education in areas that best fit her patient population in both their systemic and dental health. She has attended numerous HPV Oropharyngeal lectures, symposiums and volunteers with Henry Ford on community oral cancer screenings.

Recorded Webinar

Role of Dental Professionals in the Prevention of HPV Related Oropharyngeal Carcinomas

Speaker: Charlotte Cortis, DDS
Fee: $50/MDA Members and Staff; $75/Non-Members
CE Credits: 1
Register Now

Learning objectives:

Review of Human Papillomavirus and the strains associated with oral disease.
Review of the prevalence of HPV infection, the occurrence of HPV oropharyngeal cancers.
Review of prevention of new cases of HPV through vaccination recommendations.
Review of current vaccination recommendations, sequencing, and rates of vaccination for males and females.
Review of discussion points for patient/parent discussions regarding oropharyngeal cancer/vaccination.
Encouragement of the audience to seek education and become an advocate in HPV and oropharyngeal prevention through HPV vaccination.

Recorded Webinar

OIG Fraud, Waste, and Abuse Prevention

Speaker: Jennifer Cosey
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1
Register Now

The webinar will be an explanation of the Office of the Inspector General guidance for written Fraud, Waste, and Abuse Prevention policies in Medicare/Medicaid programs. Healthy Kids is a Medicaid initiative administered by Delta and Blue Cross. Both of these plans will ask participating providers to attest to complying with the OIG guidance, training staff, etc.

It will include information on required elements such as:

Checking the OIG exclusions list.
A code of conduct for all staff to sign.
Training requirements.
Chart audits.
Open lines of communication/anonymous reporting.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the OSHA/HIPAA/OIP category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … Jennifer Cosey graduated from the University of Michigan with a Bachelor of Arts in 1992. She joined Eagle Associates, Inc. later that same year. As a Senior Consultant, Jennifer has 26 years of experience providing compliance assistance with OSHA, HIPAA, CLIA and OIG.

Recorded Seminar

Clinical Basics for the Business Professional

Speakers: Ginger Fernandez, RDH, RDA
Fee: $50/Non-Licensed Business Staff
CE Credits: 2
Register Now

This course is specifically designed to help dental team members gain a basic knowledge of tooth anatomy, dental procedures, and dental terminology. The ultimate goal with any dental office is reducing a patient’s anxiety and increasing treatment acceptance. Dental team members will also learn effective patient communication skills and information for improved scheduling.

This course counts toward the Dental Business Professional program.
Earn 2 credits in the Clinical Basics category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the speaker … Ginger Fernandez, RDH, RDA,CDA, is the professional review and practice management manager for the Michigan Dental Association. She has 40 years of experience in the dental profession. Fernandez completed her bachelor’s degree at Spring Arbor University and joined the MDA in 2014. Ginger’s experience in the dental profession is comprised of not only her clinical experience as a dental assistant and dental hygienist, but also experience as a dental sales representative and a hygiene clinical instructor. This direct experience working with patients and dental staff contributes to her effectively understanding and managing the professional review and practice management department at the MDA.

Recorded Seminar

Staff Performance: Appraisals, Training and, What’s on the Horizon

Speakers: Jodi Schafer, SPHR and Brandy Ryan, PHR, SHRM-PC
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

Managing and motivating your staff can be one of the most difficult jobs in dentistry. Your team, your “human” resource, is a huge factor in your success, but it often takes something going wrong before real attention is given to managing this part of your business. Together, Jodi and Brandy will share the most common HR questions/situations they receive on a daily basis.

Course objectives:

Understand performance metrics.
How to guide staff behaviors.
Requiring adherence to work rules.

About the speakers … Jodi Schafer is owner of Human Resource Management Service, LLC. Her “Staff Matters” column appears monthly in the MDA Journal. Brandy Ryan is the MDA director of human resources.

Recorded Seminar

Key Factors for Hiring Exceptional Personnel

Speakers: Jodi Schafer, SPHR and Brandy Ryan, PHR, SHRM-PC
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1

What are two things that you dread most in your practice? Hiring and firing! HR professionals, Brandy Ryan and Jodi Schafer, walk you through some key tips that will make both of these things easier.

This webinar counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the speaker … Jodi Schafer is owner of Human Resource Management Service, LLC. Her “Staff Matters” column appears monthly in the MDA Journal. Brandy Ryan is the MDA director of human resources.

Recorded Webinar

Financial Systems Training for Front Office Personnel

Speaker: William van Dyk, DDS
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1
Register Now ›

Participants of this webinar will learn that the flow of money through a dental practice involves much more than handling a spreadsheet or depositing money in the bank at the end of the day. Someone involved with finances must coordinate (sometimes even help develop) the financial policies of the practice. He or she must be able to instruct the whole team — including the dentist — in the importance of their role in the financial health of the practice. He or she must have an understanding of the dental treatment for each patient, the role of insurance in their treatment, the priority of the care, and the time necessary to complete the treatment. Finally the financial coordinator must be aware of the ongoing financial connection of patients to the office. This course will give that person the tools to be successful in a dental practice.

At the end of this webinar, the financial coordinator should be able to:

Lead a discussion on importance of a comprehensive written financial policy for the practice.
Help the whole office develop and understand the fees of the practice.
Recognize the various important steps in communicating finances to the patient and following up on their commitment.
Instruct each member of the dental team on their roles in successful financial communication with patients and fellow team members.

This webinar counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Office Finance category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the speaker … Dr. William van Dyk has been speaking to dental audiences since 1985. As part of the ADA Success Seminar team, he brought practice management programs to junior and senior dental students in nearly half the dental schools in the country. Later he helped develop the Advantage Program, which has been offered to new dentists to help transition them into dental practice ownership. Dr. van Dyk has spoken at dozens of dental meetings throughout the United States including the Hinman, Chicago Midwinter, and the ADA Annual Session on topics that include dental esthetics, building patient loyalty, crisis management, and team building. Underlying all of his presentations is the assumption that practice success is based on a close bond with patients. Using information gleaned from other successful businesses, he ties the activities of the office and the various team members to the goal of understanding and satisfying the needs and wants of the patient.

Recorded Seminar

Human Trafficking Identification: Take a Closer Look

Speaker: Sheila Ann Meshinski, BSN, RN, CEN, CFN
Fee: $35/MDA Members and Staff; $65/Non-Members
CE Credits: 1
Register Now ›

The Michigan law banning human trafficking took effect on Aug. 24, 2006, with various provisions strengthening the law occurring over the following years. In 2014, the Training for Medical Professionals provision was adopted requiring most medical professionals (including dentists) to become trained in identifying the signs of human trafficking. This training session meets the Michigan Board of Dentistry’s new licensing requirement — adopted Jan. 6, 2017 — for health care professionals to complete an identification training course.

Learning objectives include:

Understanding the types and venues of human trafficking in the state of Michigan.
Identifying victims of human trafficking in health care settings.
Recognizing the warning signs of human trafficking in health care settings for adults and minors.
Resources for reporting the suspected victims of human trafficking.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Customer Services/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

This course counts toward the Michigan Board of Dentistry’s human trafficking identification requirement.