Customer Service and Claims

Customer Service and Claims

Our expert commercial auto policy customer representatives are available 24/7 to help you make changes to your policy or answer any questions. No matter what you need, or how you purchased your policy, our customer service representatives are here to assist you, from adding new vehicles and employees to an existing commercial auto policy to paying your bill.

Just call us at 1-800-444-4487 for immediate assistance.

Help is available 24/7

We know every business doesn’t always stick to regular business hours. At Progressive, we’re here for you 24 hours a day, 7 days a week, so whenever you need to update your business auto policy or ask a question, we’re just a phone call away — any day, any time.

If you need to add a new truck purchase after 10 p.m., or your new employee starts work on a Saturday, you can call us to update your policy immediately.

Specialized customer service

We have an entire office of trained customer service representatives based in Cleveland, where Progressive is headquartered. All of our commercial auto insurance representatives are licensed agents who can offer advice about Progressive’s insurance products and services.

Immediate policy service

When you need to make changes to your commercial auto insurance policy, our customer service representatives can help you:

  • Make Payments – Pay your commercial auto policy bill with a check or credit card and receive instant confirmation of your payment.
  • Determine Changes in Your Premium – Explore scenarios that might change your insurance premium before you make any changes to your commercial insurance policy. If you’re thinking about buying a new truck, moving your business or adding a new driver, call us for an updated quote to see how these changes may affect your premium.
  • Make Policy Changes – If you need to update your commercial insurance policy, you can make changes instantly. Our customer service representatives can update your address, switch a vehicle, add a driver and more.
  • Obtain Policy Documents – Whether you need to replace your commercial insurance policy card or get an extra copy of your Declarations page, our policy service representatives can access your documents instantly and help you get the proper documents as soon as possible.

Online customer service

In addition to your local independent agent and our 24/7 call center, some policy service features are available online, too. You can pay bills and more – without having to pick up the phone.

Our online customer service site allows you to:

  • Pay your bills
  • Report a claim and check the status
  • Order copies of your insurance papers and ID cards
  • And more