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Why do you require a credit card to register and bid?

We want to ensure that all our bidders are valid, qualified bidders. In this way, we assure all bidders that every bidder has met the same conditions to be able to bid in our auctions.

Can I look at the items before I bid?

Each auction will have information on whether a preview day is available. If there is a specified preview time, you may preview auction items only during this time, no exceptions.

Do you ship items?

Shipping is unavailable. Please note, we do offer palletization at certain locations. Check the auction details for further details on the palletization fees.

We offer palletization services at these following locations:
Romulus, New York
Rowlett, Texas
Arlington, Texas

How long do I have to pay for my items?

Payment is expected as soon as the auction closes. If your card fails to go through following the auction closing, a member from our Customer Service team will follow up with you regarding an alternate form of payment. Each auction has a deadline for payment. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Any item not paid for in full by the stated payment deadline will be automatically charged to the credit card on file for your bidder number. If a credit card is invalid or cannot be charged for any reason, ownership of the items will revert to the Seller, who may resell or dispose of the items at Seller’s discretion.

How long do I have to pick up my items?

All items are required to be picked up by date listed on auction. Items not picked up will be considered abandoned that day, no refunds will be given. For auctions in our Rowlett, Arlington and Romulus Warehouses, we have ability to offer flexible pickup dates for a fee of $100 per business day.

Do I have to pay sales tax?

We are required to collect sales tax for all applicable sales. If you believe you are entitled to an exemption from New York State sales tax, please complete the appropriate form and email it to info@restaurantequipment.bid. It is Bidder’s responsibility to ensure that we have the correct form on file before payment is made. No refunds of sales tax will be issued after payment has been made.

How does the Auto-Extend feature work?

If an item receives a bid in the last One (1) minute, the ending time for that specific item will automatically be extended by Three (3) minutes. Once five minutes have passed without any bidding, this feature prevents “sniping” and allows all bidders an equal opportunity to be the high bidder if they so choose. It is wise to refresh the page frequently in the last moments of an auction in order to carefully monitor this.

How will I know if I am the high bidder?

You can check to see if you’re the high bidder by viewing your bidder profile or clicking the review bids button located at the bottom of each auction. Additionally, we will send your invoice by e-mail within a couple of hours after the auction closes with a list of the items you have won.

Is there a Buyer’s Premium?

Yes, 15% will be charged for every transaction to cover the costs of running the auction.

Do you have reserve prices?

No, we believe that the market will determine fair prices on its own.

What is the Payment Policy?

Payment is expected as soon as the auction closes. If your card fails to go through following the auction closing, a member from our Customer Service team will follow up with you regarding an alternate form of payment. If payment is not received items will be considered forfeited and sold to the next highest bidder, and bidding privileges will be revoked.

Can I pay with cash at the time of pickup?

No, we accept PayPal, Visa and MasterCard.