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Infinity auto insurance, initially only offered in only four states, has grown to serve 43 states. This review explains Infinity insurance reviews, coverage, cost, availability, and more to help you decide if this provider offers the coverage you need for maximum peace of mind. Keep reading to learn about Infinity car insurance and see how it compares to the best car insurance providers in the industry.
Whenever you shop for car insurance, we recommend getting quotes from multiple providers so you can compare coverage and rates. What’s best for your neighbor or friend might not be ideal for you, so it’s wise to explore several options before making a final decision.
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Infinity Auto Insurance Overview
Infinity Property & Casualty Corporation was originally founded in 2002 in Birmingham, Alabama. At first, the company was created to cater to the needs of Hispanic customers. Coverage was only offered in California, Arizona, Texas, and Florida, but now includes 43 states.
In 2018, Infinity was acquired by Kemper Insurance Company, which has been in business since 1990. Infinity auto insurance has a lot to offer with its easy insurance quotes process and various coverage options but also faces more complaints than other companies.
Infinity offers a variety of financial products, including:
- Auto insurance
- Motorcycle insurance
- ATV/RV/Boat insurance
- Classic car insurance
- Rideshare insurance
- Business insurance
- Homeowners/Renters insurance
- Mobile home insurance
- Flood insurance
- Condo insurance
- Life insurance
- Umbrella insurance
- Infinity DriverClub®
The business plans include commercial auto policies as well as general liability.
Infinity Auto Insurance Coverage
Infinity provides standard types of auto insurance policies, like most other auto insurance companies. The insurance company prides itself on being a non-standard insurer as well. These policies are meant for people with a bad driving record or poor credit. Infinity even has policies for those who don’t own a car but still want to drive. This plan is known as non-owners insurance.
In addition to the typical coverage options, here are some other plans Infinity customers can choose.
Roadside assistance is available 24 hours a day, 7 days a week. This plan is free until you use it. Then, you simply pay for the discounted services as needed. Coverage applies even when you are a passenger in another vehicle.
Coverage is available in select cities for drivers working for Lyft or Uber.
When compared to the top car insurance companies, Infinity clearly has a lot less to offer. But considering Infinity was recently acquired by a larger business, more options may be available soon.
Infinity Auto Insurance Cost And Discounts
Pricing on an Infinity auto insurance policy is dependent on numerous factors. They include:
With all insurance policies, you will pay more for comprehensive insurance vs. just liability auto insurance.
Insurance premiums vary by state. You will pay more if you live in a congested urban area because the risk for an accident is higher.
Teen drivers are more likely to be involved in an accident, which is why their premiums are much higher.
Insurance companies see drivers with infractions as higher risk.
Most companies consider credit history when determining reliability.
Type of Vehicle
There are vehicles that cost more to insure and some that cost less. Additionally, if the vehicle has safety features, the rates might go down.
Based on our rate estimates from Quadrant Information Services, the national average cost for a car insurance premium is $1,732 annually. This is based on the profile of a 35-year-old driver with a clean driving record and a good credit score.
Infinity Auto Insurance Discounts
While Infinity car insurance offers a few discounts, the company does not offer nearly as many as most companies. Infinity discounts are listed below:
If you insure more than one vehicle on the same policy, you can save up to 38%.
Infinity provides a discount for having a clean driving record.
Switch and Save
Save up to 15% when you switch to Infinity.
Pay in Full
Anytime you pay a policy in full, you receive a discount.
In our study of the top car insurance providers, we found that Infinity’s average rates aren’t that great in comparison. The worst part is it’s likely you won’t receive quality customer service, in spite of paying relatively high premiums.
Infinity Insurance Reviews
Any provider can claim to be the best, but the reviews tell the story. When we looked at Infinity Insurance reviews, we found that the provider might not be all that it claims to be.
While the company does maintain a B rating from the Better Business Bureau (BBB), there seems to be an abnormal number of complaints in comparison to other insurers. In fact, the National Association of Insurance Commissioners (NAIC) says Infinity has a large market share of complaints, with 141 filed in 2018 alone. As for financial standing, the company is able to pay out claims without a problem. It has an A rating from AM Best.
Positive Infinity Insurance Reviews
Infinity Auto Insurance has a poor customer review profile, with a 1.04 out of 5.0-star customer rating on the BBB website and a 1.2 out of 5.0 rating on Trustpilot. However, there are some positive Infinity Insurance reviews on Trustpilot, such as the following:
“Chris Ramirez was excelptional! He took the time to customize a policy that was best for me. He explained certain terms and really took time with me to create a package that fit my budget. I was very impressed with the quality of service I received!”
– C K via Trustpilot
Most other positive reviews were similar, praising the customer service provided by particular agents when purchasing a policy.
Negative Infinity Insurance Reviews
When it comes to what customers have to say after attempting to file a claim with Infinity, the picture isn’t so pretty. Below are two examples of the types of negative reviews that are common on Trustpilot’s Infinity Auto Insurance review page.
“Absolutely the WORST customer service of ANY company I’ve dealt with. Six weeks into my auto collision claim, and they still have not transferred my car to the auto repair shop. The phone adjuster tries to talk over you as you speak and is absolutely no help.”
– Ruth via Trustpilot
“Complete CROOKS!!! If they could get zero stars, they would! have a good driving record and never been involved in a major accident before. I had full coverage on my car. My brother borrowed my car and hit a pole. Luckily, no one else was hurt or involved in the accident, but he totaled the car. I filed a claim and did not hear from anyone. Finally got the claim adjusters info and could never get a hold of her. The email they say to email is total bogus. Sent in multiple emails with no replies! Then they sent me a letter saying they’re denying my claim and now received a collections notice that I owe the tow yard over $2,000 because the insurance did not cover it. My car is undrivable and completely totaled. DO NOT get insurance with them. They only want your money but will not help when it comes down to it. They should be shut down!”
– Holly via Trustpilot
While the company does respond to every negative review, it appears that it is a standard reply that doesn’t provide any tangible resolution. Furthermore, the entire first page of reviews is filled with 1.0-star ratings.
Infinity Auto Insurance App
Infinity Auto Insurance has a mobile app that customers can use to manage their Infinity insurance policy. The app can be used to make payments, display ID cards, submit claims, and find repair shops. It is available on both Google Play and the Apple App Store.
The Infinity Auto Google Play app has a 2.6 out of 5.0-star rating, with most customers indicating they appreciate the service. Some users noted issues with payment histories not showing up properly in the app.
The Apple Infinity Auto app is significantly less popular, with a 1.5 out of 5.0-star app store rating. Many have complained that the app often prevents users from making online payments.
Infinity does not have any usage-based driving apps.
Infinity Auto Insurance Rating: 3.7 Stars
We rate Infinity Auto Insurance 3.7 out of 5.0 stars. While the company offers an easy quotes process and a range of coverage options, Infinity insurance reviews reveal a high volume of dissatisfied customers.
Infinity Auto Insurance Pros and Cons Pros Cons Easy quotes process
Plenty of coverage options
High number of customer complaints
With many quality providers out there, you might consider looking into a company with a better overall reputation.
Let’s take a quick look at how the best auto insurance companies compare with Infinity.
Provider Overall Star Rating AM Best Financial Strength Rating Additional Benefits
-DriverClub 24/7 roadside assistance
-Rental car coverage
-Classic car insurance
-Name Your Price® comparison tool
USAA Car Insurance: Best For Military
It doesn’t matter what rankings you look at, USAA car insurance regularly tops the charts. For example, the J.D. Power 2021 U.S. Auto Insurance Satisfaction StudySM shows that USAA receives some of the highest rankings of any provider. It also earns the highest marks from the AM Best Rating Services, proving it is a financially strong company.
Unfortunately, USAA is only available to military personnel, retired veterans, and their families. This restriction is the only downside to the program and means a lot of people will not qualify for coverage.
If you can get a policy with USAA, you can expect low premiums, even after an accident or moving violation. You also gain access to all of the top perks, such as roadside assistance and rental car reimbursement.
We aren’t the only ones who believe USAA is a great option. A recent Trustpilot review says:
“I have been a USAA member for years…and am certain, there is no better company to work with! They are fast, responsive, and very adaptable to your needs. I have checking and savings accounts with USAA, a credit card, my vehicle insurance, homeowners insurance, AND life insurance through them. With each additional product, I get bigger discounts. … The staff is super-professional and helpful anytime I need them!”
– Lisa Poole via Trustpilot
To learn more about coverage, read our complete USAA auto insurance review.
State Farm Car Insurance: Best For Students
Looking at our comparison and evaluating the 2021 U.S. Auto Insurance Study allows you to see that State Farm is another leader in customer service. This company is one of the few car insurance providers that have an A+ rating from the BBB, which says a lot. State Farm is known for its lower teen rates, so you might want to look into that if you have young drivers in your home.
With a State Farm policy, you can also take advantage of rental car coverage and roadside assistance. Plus, if you have a classic car, you can get a policy for that as well.
Customer reviews are often favorable for State Farm. Another Trustpilot review says:
“LOVE State Farm! All of my insurance, banking, and financial planning is through SF. Quick service, both at the agent’s office and on the phone. Needed a tow, and they sent someone ASAP and no $ was paid out of pocket for the tow. Had a checking acct. question and they were available on the phone super-late and to chat with online. Love my agent!”
– Euroqueen2015 via Trustpilot
Find out more by reading our full State Farm auto insurance review.
Compare Auto Insurance Policies For The Best Rate
To get the best coverage at the lowest price, we recommend reaching out to multiple car insurance companies for quotes. Whether you choose Infinity or go with some of the best auto insurance providers, it is often wise to get a quote from at least three companies. Compare the coverage terms, premiums, and customer service ratings to find the best situation for your needs.
FAQ: Infinity Insurance Reviews
Infinity Insurance became owned by Kemper Corp. in 2018.
No, Infinity Insurance considers itself to be a non-standard provider.
Yes, with the Infinity DriverClub, you get access to free membership and 24/7 roadside assistance. You are only required to pay for the service at a low, pre-negotiated rate.
In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of auto insurance providers to formulate rankings of the best insurers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.
- Industry Standing: Insurers with strong financial ratings and customer-first business practices receive the highest scores in this category.
- Availability: We consider availability by state as well as exclusions for specific groups of drivers.
- Coverage: This rating is based on types of insurance available, maximum coverage limits, and add-on policies.
- Cost and Discounts: Our research team reviews auto insurance rate estimates generated by Quadrant Information Services for a variety of drivers in every state. Companies with lower prices and many car insurance discount opportunities receive the best scores.
- Customer Service: We comb through customer reviews and consumer feedback studies from experts like J.D. Power.
- Technology: Auto insurers with mobile apps, advanced online services, and telematics are more likely to meet consumer needs.
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