List of Best Outsourcing Companies in USA – Helplama.com

Best Business Process Outsourcing Companies in the USA

1. Helplama

Helplama is a US-based outsourcing company that provides a variety of business process outsourcing solutions to micro, small, and medium enterprises.

Unlike large outsourcing companies, Helplama provides tailored BPO solutions to businesses as per their requirements.

Moreover, to ensure high-quality services, they allow their clients to stay in touch and train the outsourced professionals.

– Helplama’s primary BPO outsourcing services include:

1. Customer service outsourcing

  • Live chat outsourcing

  • Phone support outsourcing

  • Email support outsourcing

  • Social media support outsourcing

  • SaaS support outsourcing

2. Data Entry Outsourcing

  • Online data entry

  • Offline data entry

  • Image data entry

– Helplama’s Outsourcing Cost

You can avail of Helplama’s BPO services starting from just $399/month. You can also estimate outsourcing costs for your business as per your requirements.

Check Pricing Details

2. Peak Support

Founded in 2015 and based in the USA, Peak Support is a large outsourcing company that provides a variety of outsourcing services to businesses across various countries.

Their key service includes customer support and other business process outsourcing services. Industries served by them include – retail & e-commerce, software & technology, and gaming.

They can be a good outsourcing option if you run medium-large e-commerce or IT company with diversified business operations.

Services:

  1. Customer Support

  2. Technical Support

  3. Sales operations

  4. Back office tasks

Cost:

Peak support charges a flat monthly fee or an hourly fee based on clients’ requirements.

3. CIENCE Technologies

Based in Solana Beach, CA, CIENCE Technologies is a B2B company that mainly provides lead-generation services to businesses in the USA.

As per information on their official website, they comprise experienced sales development representatives (SDRs) who specialize in using multichannel outreach practices to bring leads for their clients.

Services:

  1. Sales data solutions

  2. Outbound SDR

  3. Inbound SDR

  4. CRM services

Cost:

CIENCE Technologies generally charge their clients on an hourly basis, and their average hourly rate is less than $25 per hour.

4. Smith.AI

Smith.AI is a California-based outsourcing provider that can offer you virtual receptionist services over the phone, chat, SMS, and Facebook.

They can provide you services like answering your customers and message taking. And they typically serve almost every industry because of less specialization required in answering services.

Services:

  1. Virtual receptionists

  2. Webchat & messaging services

Cost:

Smith.AI answering service plans start from $210 per month which includes 30 conversations over the phone. Simply put, it will cost you $5-7 per call attended by the live agent.

Note: If your services are highly-personalized that must need your presence to serve your customers, then you should consider outsourcing answering services for your business only.

For example: If you’re an attorney-at-law, it’s you who can provide legal advice to your clients, and an outsourcing agent most likely can’t. So in this case, it would be best for you to outsource answering services only.

5. Remote CoWorker

As the name suggests, Remote CoWorker is a US-based BPO company that can provide you with virtual office assistants on a part-time and full-time basis. They also offer bilingual assistants who can talk both English and Spanish.

What virtual assistants can do for you? These visual assistants can do basic and repetitive office tasks so you can focus on more important management tasks.

Services provided by their VAs:

  1. Customer support

  2. Back office support

  3. Technical support

  4. Sales, billing, and bookkeeping

Cost:

For hiring one virtual assistant, you will need to pay between $6 – $9 per hour based on your work requirements.

6. Firms Desk

Based in New York, the Firms Desk is an established firm that provides back-office support and customer support services to its clients.

They focus on providing superior outsourcing services to established businesses with a decent amount of operations.

If you’re a startup with limited operations then you may find their services expensive.

Services:

  1. Customer Support

  2. Back Office Support

  3. Technical support

Cost:

Their services start from $1499 per month/person.

7. Westpark Communications

Westpark is a Texas-based outsourcing company that can provide you with a variety of call center solutions.

The key industries they serve include – Attorneys & law firms, e-commerce, and medical health.

Phone answering is the key service they provide to their clients.

Other services include:

  1. Disaster recovery

  2. Helpdesk

  3. Reservations

Cost:

Westpark’s pricing plans remain fully customized based on clients’ requirements.

8. Uassist.ME

Based in Miami, Uassist.ME can help you with virtual assistance that can perform administrative and creative services tasks on your behalf.

The industries they serve include – E-commerce, real estate, marketing, and legal.

Like Remote CoWorker, they will also provide you with a virtual assistant on a part-time or full-time basis.

What virtual assistants can do:

  1. Administrative tasks

  2. Website development

  3. Graphics design

  4. E-commerce support

  5. Social media management

Cost:

Unlike most outsourcing firms, Uassist does not charge its clients on an hourly basis.

For a full-time virtual assistant, you would be required to pay $1798 per month. While a part-time virtual assistant would cost you $1059/month.

9. Perfect Data Entry

As the name suggests, Perfect Data Entry is a data entry outsourcing company based in Florida.

Focus on providing data entry solutions only, they can help you with a variety of data entry solutions from simple data entry to intricate processing tasks like data mining, cleansing, capture, etc.

Services:

  • Data entry & processing

  • Lead generation

  • Data mining & enrichment

  • Content moderation

Cost:

Data entry services provided by them start from $5 per hour. And currently, they are offering a free trial as well.

10. Kareo

Kareo is a CA-based BPO company that provides cloud-based medical technology solutions to health care organizations. 

Their services mainly include a medical technology platform named Kareo that can help you simplify various tasks related to serving healthcare clients.

They have built various products including Kareo Clinical, Kareo Billing, and Kareo Engage.

Services:

  1. Care delivery

  2. Insurance reimbursement

  3. Patient engagement

  4. Patient collection

  5. Managed billing

Cost:

They comprise different customized plans for Physician and Non-Physician healthcare providers. You can also schedule a demo on Kareo’s official website.