Willow Tree Grill
Additional Dining Info
Credit Cards Accepted
Good for Kids
Beer and Wine
$ – Cheap Eats (Under $10)
$$ – Moderate ($11-$25)
$$$ – Expensive ($25-$50)
$$$$ – Very Pricey (Over $50)
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08/25/2022 – MenuPix User
08/22/2022 – MenuPix User
04/21/2022 – MenuPix User
04/08/2022 – MenuPix User
04/05/2022 – MenuPix User
04/01/2022 – MenuPix User
Love this place, been eating here for nearly eight years now. Had to write a review in response to the 1 star review written almost a year ago. This restaurant has NEVER offered a coloring kids menu, so they clearly have never eaten here before. Candy had excellent customer service, spends her time visiting every table and getting to know her customers personally. She also takes care of her employees, so even if she hadn't told her employee to say that,she definitely would have backed him up and I respect that as both a customer who hate entitled people and as a manager. If you can't control your kid, that's your problem and shouldn't become a burden for the restaurant.
Also, kinda messed up that you and your husband were gonna enjoy a steak dinner and order your kid nothing apparently (what with your big dinner bill you listed) just leave the kid with somebody else if you aren't even going to feed them.
Don't let the idiot drive you off, the Heavenly Stuffed Baked Potato is fire and the Willow Tree Burger is the best burger in town.
03/05/2022 – MenuPix User
02/06/2022 – MenuPix User
01/24/2022 – MenuPix User
VERY FRIENDLY AND INVITING. EVERYONE MAKES YOU FEEL LIKE YOU ARE AT HOME. FOOD IS FRESH AND HOT. WE ALWAYS ENJOY GOING THERE.
12/09/2021 – MenuPix User
03/14/2021 – Horrible customer service
I visited on March 13 2021. As a local it was not the first time eating at Willowtree and I can say with certainty that I will never, ever eat there again.
First off I am not the person to ever leave a negative review but the experience I had is absolutely horrendous!
So my husband, daughter, and I walked in and seated ourselves as usual. The waiter walked over gave us a menu. I asked for a kids menu and I guess they were out because he pointed to our menu and said the kids menu is right there. Well the reason I asked was not to see what was on it… she always orders the same thing, but the reason I asked was to let her color and give her something to do. My daughter is 6 years old and autistic with OCD and ADHD. I am sure if you have autistic children or children with ADD then you know the struggles of keeping them entertained while trying to enjoy your meal. Well, we came up with a game years ago to keep her busy. She opens 3 sugar packs and draws letters (as if drawing letters in the sand). It works great and keeps her busy and I would like to add that I ALWAYS clean up after her when she’s done.
At this point we had only been seated a few minutes and the waiter comes over to bring our drinks he says to us “can you not let her open up those sugar packets”. I was in total shock and thought I heard him wrong. I said “oh, I’m sorry, but I always clean up after her. He said “I’m sorry but the owner told me to tell you not to let her open up the sugar packets”. At this point I am in absolute disbelief at what I am hearing. I tell him “I don’t think we will be eating here”. We got up and went to the register to pay her (the owner) for our sugar packets and tea. When my husband told her we want to pay for the sugar packs our daughter opened she says “I don’t need you to pay for the sugar packs”.
Well I am not very happy with myself because at this point I lost it and had to voice my opinion.
We told her what the waiter had said to us and she admitted that he came to her and told her there is a kid over there opening up sugar packs. So she admits that she told him to tell us to not let her do that. Me, trying to stay calm but can feel my blood boiling says “well you should have told him not to say anything. We was going to be eating here but not now and we will never eat here again. It’s crazy that your that worried about sugar packs and you lost our business”. Then I proceeded to tell her how my daughter is autistic and she draws in the sugar as a game to keep her quit and entertained and I always clean up after her. No lie, she looks me dead in the face and says “how would you feel if someone came to your house and poured sugar on the table…those cost money”. Now I’m even more in disbelief that this is how an owner of a restaurant processes this! I mean a child! As much messes that children make. Well first off there is a difference in my house and a restaurant! You are in the customer service field! You open a restaurant to serve customers and make sure they have a great experience. Well our bill would have been high (large order of cheese sticks, drinks, and 2 steak dinners) and she was worried about a few cents and sugar on the table (which again would have been cleaned up anyway). As customers we work hard for our money and was looking forward to a date night with the hubby and trying to keep our daughter quiet so that we can have a nice meal.
The owner obviously needs a course on customer service and I would warn anyone that this is definitely not a kid friendly restaurant. The owner definitely does not put her customers first which is the most important part of running any business (business 101).
I would also love to add that you never know (adult or child) what they may face or the special needs they may have so please do not ever judge. Tonight I felt judged as a parent. A date night gone wrong, so wrong. The worst experience I have endured in a restaurant. I want to make sure that no one has to feel how I felt tonight and I will make sure that all my friends with children know this owners outlook.
12/31/2020 – MenuPix User
12/17/2020 – Howard Slicker
01/22/2020 – MenuPix User
2 reviews with an average rating of 4.0 stars have been consolidated here.
Consolidated reviews are
included in the calculation of the average rating of 4.1 stars which is based on 16 total reviews.