Rains Reviews | Read Customer Service Reviews of rains.com

Great surprise !
I ordered a Backpack micro (Fossil color) for the first time some weeks ago but due to a mistake with the adress, it was sent back. I didn't know what to do, so I contacted Rains and on the same day I got an answer with two choices: I get a refund or they send me another backpack. I asked for the exact same one I originally ordered and a week later (so today) I received it. I've never seen a company answering so rapidly and with concrete solutions. The bag is absolutely gorgeous and comfy as well ! I really recommend it.