Top 492 Fifth Third Bank Reviews | Page 6

Original review: Feb. 29, 2020

Mother's Day weekend 2019 I lost everything in a house fire. Total loss, it is all gone!! My mortgage is with Fifth Third Bank. They have a loss draft department, all the way in Texas, I live In northern Indiana. My Insurance released funds for me to replace my house. That process alone to send them money is even a joke and super duper slow!! I am dealing with bad, slow contractors building the new house. I mean slow!! House was set beginning of November 2019 and I will remain homeless until maybe the end of June 2020… Now the contractors are pretty much doing nothing to get my house completed because the loss draft department will not release the remaining funds they are currently holding!!

I have called literally every single day for 3 weeks now…some days I called twice. I get transferred to "Clifton's team" and it seems every day their "policy" changes on how it needs to be done, or the length of time for them to complete a step. I actually spoke with Clifton himself, the supervisor!! And he informed me it usually does not take this long to get authorization for approval to release remaining funds. It is not their money anyways. I owe 71k on my mortgage. The new has has a basement and is twice the size of the old house. It's well over 300k for my property, barns, and house. Mr. Clifton the supervisor told me today, 2-28-2020, that this is is top priority, he's sending emails to the "higher ups" stating URGENT, blah blah…and he said no matter what he would call me by the end of the day today to either let me know how final funds being released, or if he has got nowhere, either way he said he would give me a call, it's top priority…

Okay thank you Clifton….maybe I am getting somewhere after month almost of fighting them…I've explained to them it's negative temps here, I am homeless with 2 young kids and only reason we freeze is because of you taking your time or not doing your job period!!.. Needless to say I never got the call like he said… I called them at 450p.m. and voice mail says they are closed early for all hands meeting!! Oh that's real nice!!! If a company, any company, lets a liar be one of their main people in charge, someone who can't be true to his word then I don't want any part of that company… I was told by them it doesn't take this long…and after each inspection I've called them to do that process takes 3 to 5 days for a person to call and then they see appointment with you, etc…then it takes up to 5 to 7 says for loss draft to reviewing inspection, their policy states money released by percentage completed on house repairs…

They told me 2.5 weeks ago, when I totally lost my cool but it's going to happen when you jack up a person life!!.. They told me they waiting on deck and a patio and lattice to move % up more…. Well fifth third only holds the dwelling money…that is it.. I don't need lattice!! It's sitting on a basement!! So after fighting everyday on explaining deck is not part of a house. It is on adjuster's worksheet because I had to removal everything…anyways it has been horrible experience and staff lies and change policy, they change rules. Everyday it seems I hear something new… Supervisor lies to you, who can you trust then!!! I am still waiting on my money they are holding. I don't have a leg to stand on with build contractors, so now who know when I will get my house back. They finally seen and I think understood that all this hold up they have done is wrong… They should have read the adjusters worksheet and went by the dwelling only portion…

And I already got money for my deck, and even if deck was part of this, how can you hold up 60k over a 9k deck and patio??!!.. I am at the end of my rope with them and I have nowhere to go to help me handle them. I don't know who the main main branch is of fifth third. All I know is they know it is their fault I have not got all my funds. You think they'd release it super quick once they seen their errors!! When they finally do release funds that process takes 2 weeks to even leave their building and go to the mail processing then week after I finally get a check in mail. So I am looking at 4 weeks minimum before I will see my insurance money that they hold. I am hoping they still have my money and an employee or whatever, whoever has not taken it, or lost it, or something!!

My other problem after all this headache with people who can't do a job correctly, they hold my mortgage currently… in 5 hours I am going to talk to chase about them taking my mortgage. I need to get out from under fifth third, and any bank I think will take on my mortgage for 71k with over 300k sitting there??!! But again I am waiting 3 weeks or longer on loss draft, and staying homeless until I get my house completed!!!. There is so much more I have discovered thru this horrible time but I just went with the main thing right now that is preventing me and my 2 kids a home and all over their error!!! I'm calling customer service tomorrow and next weeks to see what they plan on doing about my funds not being released, it's not their money so why will they not give it up??!! THE WORST BANKING EXPERIENCE EVERRR.